Frequently Asked

A: DSTINCT products can be purchased via the www.dstinctdesign.com website or the Dstinct.Design Instagram account. DSTINCT garments will soon be in select stores in Dubai, UAE. To stay up to date with these updates – sign-up to the DSTINCT Mailer list.

A: Yes. If you’re placing an order from outside the United Arab Emirates, please send us an email on info@dstinctdesign.com with your order information and we will make your request happen.

A: DSTINCT garments are mostly all oversized fitting. We provide model measurements for size references in the garment descriptions. For any more help – please email info@dstinctdesign.com

A: Our return policy gives you 30 days from receiving your items to request a return. To be eligible, your items must be unused, with tags, and in its original packaging. You will also need proof of receipt or order.

To start a return, email us at info@dstinctdesign.com. Once approved, we will send you full instructions. We will not accept items without prior approval.

Any more questions regarding this – contact us at info@dstinctdesign.com.

A: DSTINCT garments are released in limited quantities and sold on a first-come, first-serve basis. Each garment is produced only 100 times, making them limited stock items. In the future, DSTINCT will offer online-exclusive and in-store exclusive products. To stay informed about the launch of these exclusive products and updates about our physical store locations, please subscribe to DSTINCT’s Mailing list.

A: All DSTINCT garments come with detailed wash care labels that explain exactly how to wash and care for each product.

A: All major credit & debit cards, Apple Pay.

A: The best way to stay up to date with DSTINCT is via our social media accounts and subscribing to our mailer list – This is where you can find out about to garments and collections, events, and any promotions to do with DSTINCT.

A: DSTINCT is committed to countering the fast fashion trend and minimizing material waste. If any of our products are sold out, we offer the option to make them to order in your preferred size until 100 pieces have been sold.
Simply send an email to info@dstinctdesign.com, specifying the garment and size you desire, and we will guide you through the process. We will also provide you with estimated timelines for the delivery of your custom-made garments.

A: If you need any assistance or have any questions, please visit the “contact” page on our website or email us via info@dstinct- design.com.

A: For local deliveries we offer Next-day delivery.

For international shipping – this will be confirmed via an email and dependant on what location the garments are being shipped to.

A: Yes, we will provide an email that will allow you to have updates and view the location of your garments, so you know where they are always.

A: Upon receiving your order, kindly examine the items and promptly reach out to us if you encounter any defects, damages, or if you have received an incorrect item. This will enable us to assess the issue and take necessary steps to rectify it. Email is on info@dstinctdesign.com.

A: We love connecting with our talented community.
Tag us on our social media platforms and feel free to email us at info@dstinctdesign.com.

A: You can order as a guest with DSTINCT; however, we recommend you create an account to be the first to know about DSTINCT’s new releases, events, and promotions.